The objective of Broadcasting Consumer Complaint Monitoring System (BCCMS) is to facilitate TRAI to forward the complaints received at TRAI to service providers and monitor the action taken by the service providers on such complaints.

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Disclaimer :

TRAI Act, 1997 does not envisage handling of individual consumer complaints by TRAI. Consumers are advised to take up their complaints with their respective service providers. Complaints, if any, received in TRAI are forwarded to the service providers. No follow up action is taken by TRAI on individual complaint(s). For any clarification/feedback consumer can contact Deputy Advisor (Consumer Affairs) at e-mail dacabcs.trai@gmail.com. Telecom Regulatory Authority of India will not be liable for any loss, damage or expense incurred or suffered that is claimed to have resulted from the use of this system, including, without limitation any fault, error, omission, interruption or delay with respect thereto.